Terms and Conditions
CONDITIONS - CONTRACTING TERMS
Please read the following points carefully since it is not only about the travel conditions but also the applicable rules and criteria for the best provision of services.
OF THE RATES AND / OR ISSUANCE:
All prices are subject to change and space, they are guaranteed with the issuance upon payment.
Therefore, THE LIQUIDATION HAS A VALID PERIOD FOR THE DAY IT IS SENT, GUARANTEED WITH THE ISSUE, PRIOR PAYMENT OF IT.
ALL LIQUIDATIONS ARE CASH.
* PLEASE CONSULT IN CASE YOU WANT TO PAY WITH A CREDIT CARD *
All airfares, packages and services in general are NON-REFUNDABLE, NON-ENDORSABLE, NOR TRANSFERABLE according to and according to the regulations of each airline; There are penalties for changes and modifications in case it is accepted since some air, hotel or service fares do not allow changes. Additionally, any modification will have a penalty charge, in addition to the administrative cost for calls and man hours to attend to said changes. The amount will vary depending on the case.
Additionally, variations may arise without prior notice in the taxes and charges charged by the airlines or destination countries or the exchange rate of these destination countries.
Please send a legible photocopy of your identity document and / or passport.
Name change is not allowed, there can be no mistake in number or letter.
In case you request an invoice, you must send the data and the RUC number in writing before payment.
Air tickets with published rates constitute proof of payment for the person who uses them, which is why the number of DNI (National Identity Document), passport or RUC is consigned. After the invoice or proof of payment has been issued, this document CANNOT be replaced.
OF THE INCLUSION IN THE SERVICES: PROGRAMS, PACKAGES, TOURS AND / OR TICKETS
It includes only the services specified in each settlement, confirmed voucher and / or ticket issued.
DOES NOT include: obtaining visas, passport or personal documents, registration for events, congresses, fairs, shows, etc. No other expense that the passenger may have unless it is expressly included in the contract for the program, package, tour, confirmed voucher and / or ticket issued.
OF THE CANCELLATION AND PENALTY POLICY:
Any cancellation of the contracted services will be subject to the penalty for each passenger and in addition to the penalties imposed by each service provider, hotels and airlines, which can often be 100% and an administrative penalty for calls and man hours for address such changes. The amount will vary depending on the case.
In most cases, as they are preferential rates, they are not subject to refunds, they do not allow changes.
If the passenger does not travel (does not appear at the airport - NO SHOW), he will be affected with the total loss of value, according to the regulations of the airlines, hotels, operators and suppliers in general.
If the passenger cancels her trip, there may be a partial refund less administrative expenses or be subject to the total loss of value, depending on the regulations of the airlines, hotels, operators and suppliers in general.
If the passenger modifies his trip, he will have a penalty plus difference in fare and administrative expenses or the impossibility of it with total loss of value, according to the regulations of the airlines, hotels, operators and suppliers in general and is subject to availability.
The cancellation or modification must be reported in writing in Lima to be able to transmit it immediately to the Airline, Hotel, Wholesaler or operator, without responsibility for our company, since each supplier has its regulations and is subject to availability and rate.
In most hotels, cancellations or modifications must be notified in advance no less than 10 days, and cannot guarantee and without responsibility for our company.
Also in some cases, airlines, operators, hotels and suppliers in general, impose sanctions for lack of integration of the group, e.g .: If the rate is based on a group minimum, the rate increases for each passenger until the value is completed of the group.
Our company will formulate the queries and the rates imposed by airlines, hotels, operators, wholesaler and suppliers in general must be covered to record the changes plus the corresponding administrative expenses.
Refunds are made after the airlines, hotels, operators, wholesaler and suppliers in general send the corresponding refund to our agency.
Programs on special dates Easter, National Holidays, New Years, long holidays, blockades and others such as Special Offers, etc., will be reserved prior to prepayment described in each of the program's quotes as non-refundable. In case of cancellation of a trip contracted and paid in full or the passenger's non-presentation (No show), they are non-refundable in 100% of the total value of the program.
For reservations made prior prepayment as non-refundable, in case of denial of visas, a charge will be applied for administrative and operational procedures. The presentation of the passport with the denial of the visa is required to process the refund if it is possible to do so.
Any request for refunds or claims must be sent in writing to our offices within a maximum of 5 days after the termination of the service.
OF THE DOCUMENTATION, THE PASSENGER MUST:
Send your passport or travel document scanned with your data.
Make the query of the requirements, since in no case will the impossibility of traveling of the passenger be our responsibility due to the lack of documentation in order, for example: passport up to date, visas, vaccines, permits for minors, etc., whatever be the nature of it.
For which we thank you, please take note:
Many countries have a requirement that the Passport be valid for at least 6 months (after the return date).
Minors traveling alone or with one of the parents need notarized permission signed by both parents, in case one of the parents is not present, they will need permission from the juvenile judge.
Check the validity of your vaccine if you need it. The yellow fever vaccine is valid 10 days after its application.
Verify the necessary visas for your trip and the number of entries.
UNDER 18 YEARS
It is the responsibility of the parents or guardians that minors travel with documentation in order such as: current passport, visas, vaccinations, notarial permits, permission of the juvenile judge, etc., as the case may be and in accordance with current legal provisions.
TAMBOS PÉRU TRAVEL acts as an intermediary and is not responsible to the passenger for deficiency of services, lack of documentation in order, as well as any damage, accident, delay or irregularities that could affect the passenger who makes the trip through it, including losses of luggage or other personal items.
Airlines, hotels, operators, wholesaler and suppliers in general respond for some of these incidents according to their own regulations or international regulations without responsibility for our company.
The tour operator reserves the right to cancel or modify, without prior notice, any of the tours due to force majeure.
The hiring of the tour by the passenger implies the acceptance of these general conditions.
OF THE REPORT AND INCIDENTS
For the convenience and safety of the passenger, you must keep in mind the telephone and mail of the travel agency in order that they can collaborate within their possibilities to the solution of unforeseen events. The events of loss must be reported to the authorities (police of the place where they occur) or the port or airport of arrival or destination.
OF THE GENERAL CONDITIONS:
TAMBOS PERÚ TRAVEL explicitly declares that it acts as an intermediary between passengers and the entities or persons that provide the services indicated in the itineraries, such as Tourism Wholesalers, Air Lines, transport companies, hotels, restaurants, service operators, etc. , declining all responsibility for delays, strikes, weather factors (earthquakes, hurricanes, cyclones, tornadoes, storms etc.) as well as any loss, damage, accident and / or irregularity that may occur to passengers and their belongings caused by third parties unrelated to the control of the operator or if for the aforementioned causes it is necessary to stop providing any service detailed in the program. Likewise, the lack of documentation in order will be the responsibility of the passenger. All these losses, expenses and inconveniences must be assumed by the passenger. When making the reservation and / or purchase of some of our services or the acceptance of them, it will be assumed that the user or final recipient of the service is aware of each and every one of the exposed contracting terms.